Sanctuary on Main

I'm going to give 5 stars because I truly fell in love with this place when I first set foot in the door. I am both an uber eats driver, and uber eats customer. These are meant to be constructive points. On separate occasions when I spoke with the person working there, uber orders somehow were not coming through the system on the counter. The first time this happened I was a driver and waited about 40 minutes to have the customers order made (4 bagel sandwiches and 4 coffees). I waited due to my patience as a driver, and because if you drop, it really, really makes the customer irrate. I again want to state how much I like this place, want it to do well, and had the chance to look around to see what they offered. By the time I got all the way across town to the base, went through the visitors center to get a pass, and dropped off the order to the customer, it was probably an hour and 15 minutes later. He was not happy and rightly so. I also lost out on money from all of the extra wait time. The next time was today. I was a customer under uber eats. I arrived and my order again had not come through on the system. I had to wait about 15 minutes for my order when the app noted that it was ready. These two experiences were quite a bit of time apart. I have worked in food service/hospitality for around 20 years and understand the importance of servicing the customer. Please fix the system or processes both for the sake of the customer and to make sure drivers want to pick up from your establishment. Takeaway should not be offered if it cannot be fulfilled. One last item: disappointing to offer avocado and arugula on one of your signature sandwiches only to have my sandwich come with neither of these.

I absolutely loved my first experience here! There was a special function held here that really let me know what kind of values this business stands behind. The atmosphere was amazing! I loved the coffee, as well as the options available for additives. The staff were very friendly and engaging. I had a great time and was amazed to find that there are yoga courses held here! I cannot wait to return and to tell my friends all about it here!

My first time there and I brought my dog, Lulu. All the employees were so sweet and nice and never made me feel bad when Lulu got a little over excited and jumpy. In fact they loved on her, brought her a bowl of water and told me that the backyard was fenced so I could let her run around! Also the coffee was very good. One of my new favorite hangout spots

I'm going to give 5 stars because I truly fell in love with this place when I first set foot in the door. I am both an uber eats driver, and uber eats customer. These are meant to be constructive points. On separate occasions when I spoke with the person working there, uber orders somehow were not coming through the system on the counter. The first time this happened I was a driver and waited about 40 minutes to have the customers order made (4 bagel sandwiches and 4 coffees). I waited due to my patience as a driver, and because if you drop, it really, really makes the customer irrate. I again want to state how much I like this place, want it to do well, and had the chance to look around to see what they offered. By the time I got all the way across town to the base, went through the visitors center to get a pass, and dropped off the order to the customer, it was probably an hour and 15 minutes later. He was not happy and rightly so. I also lost out on money from all of the extra wait time. The next time was today. I was a customer under uber eats. I arrived and my order again had not come through on the system. I had to wait about 15 minutes for my order when the app noted that it was ready. These two experiences were quite a bit of time apart. I have worked in food service/hospitality for around 20 years and understand the importance of servicing the customer. Please fix the system or processes both for the sake of the customer and to make sure drivers want to pick up from your establishment. Takeaway should not be offered if it cannot be fulfilled. One last item: disappointing to offer avocado and arugula on one of your signature sandwiches only to have my sandwich come with neither of these.